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Online/WEB Bookings/Tickets - Terms & Conditions
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- Tickets can be bought from the Gulf Air website with payment by Credit- or Debit Card. Cards accepted at the time of purchase are clearly stated on the Gulf Air online booking pages. Gulf Air reserves the right to refuse any such Credit or Debit Card for payment at any time for whatever reason. If the card holder is part of the traveling party, the Card used for payment shall be presented whenever requested. If the Card holder is not part of the travelling party, Gulf Air reserves the right to ask the Card holder or traveller to provide supplementary data at a Gulf Air office, such as the Card used for the purchase with proof of identification for acceptance and signature of the amount charged. Gulf Air also reserves the right to refuse transportation, cancel and void tickets, at any time request additional payments, etc, should it be proven that payment is not granted from the Card used for such payment.
- Credit Card details are held in a secured environment and transferred through an internationally accepted system.
- The Credit Card will be charged with the amount and currency as per the itinerary clearly stated and accepted by the customer. Gulf Air is not responsible for additional charges that may occur outside of Gulf Air’s control such as Credit or Debit Card fees, exchange rates, additional airport taxes and fees, etc.
- All tickets have detailed fare rules that should be read and must be accepted by every customer buying a ticket on the Gulf Air website. Those rules regulate the validity of tickets, terms for possible changes to travel dates, possible refund charges and any other restriction a ticket may have.
- Online bookings can currently be made for travel on Gulf Air operated flights and Gulf Air code-share flights operated by a partner airline. Further partner airlines may be added in the future. Not all points of departure or arrival (combination of journeys) are yet open for online sales but more and more will be added in due course. The combinations of travel available are clearly stated in the drop down list of cities available.
- Gulf Air will only issue electronic tickets (e-tickets) for online purchases and the ticket number is clearly stated on the e-ticket and Itinerary Receipt presented and sent to the customer. In times when ticketing cannot be done instantly, the customer will be sent the Itinerary Receipt as soon as e-tickets have been issued. You are required to present this Itinerary Receipt to gain access to the airport and facilitate the check-in process.
- Gulf Air operates most flights with Business and Economy Class services and some also with First, Class. All fares may have a limited number of seats assigned to them and may be subject to certain conditions which Gulf Air reserves the right to change without notice.
- Currently our Online Booking facility does not allow for online booking and ticketing of infants (babies under 24 months of age not occupying a seat ). If you require special assistance or are travelling with infants under two years of age, call Gulf Air on completion of your booking to ensure all necessary arrangements are made.
- For telephone enquiries please call the Gulf Air Call Centre. Alternatively contact the nearest Gulf Air ticket office.
- For any possible changes to travel dates, refunds, re-issuance of replacement tickets or any other enquiries regarding online bookings, please contact the Gulf Air Call Centre. or the nearest Gulf Air ticket office. Please note that changes, refunds and re-issue of each ticket is subject to detailed fare rules applicable to that ticket. Changes, refunds and re-issue of tickets may not always be possible, alternatively, only possible for fees.
- Refunds or partial refunds will be processed as far as the rules of the purchased fare allow for such refund. Administrative refund charges may apply. Please allow up to 1 month for refunds to be processed. Refunds are only allowed within two years of the date of issue.
- This information may be changed without further notice and at any time.
- Please also refer to the General terms and conditions of Gulf Air.
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